SHOPPING GUIDE

◆ Before you purchase (Japan only)

To create a member account (free of charge), please proceed from the "New Account Registration" page.
Once you enter your email address, you will receive an email containing a verification code. Please enter that code. No password is required.

◆ Products selection

On a product detail page, please select color/size/quantity and click 「Add to cart」

◆ About gift wrapping

We, unfortunately, do not offer gift wrapping service on NOT CONVENTIONAL WEBSTORE at the moment. We apologize for the inconvenience.

* We offer a gift wrapping service only when you pick your order up at a store. We may offer gift wrapping service when you select shipping, so please contact us from the [Other inquiries] column if you want to get gift wrapping.We will let you know if we can deliver your order with gift wrapping later on.

◆ Sign-in

Members are asked to log in when placing an order. Once you enter your registered email address, you will receive an email containing a verification code. Please enter that code. No password is required.
If you are already logged in, you can skip this step and proceed to the next screen.
If you have not registered yet, please complete registration from "New Account Registration".

◆ About product price and payment

Please pay the total retail price (including tax), shipping fee, and other commission fees.
You may make a payment with a credit card, later payment, bank transfer, Amazon Pay for domestic shipping.
You may make a payment with a credit card, Alipay, China Union Pay, Pay Pal for international shipping.

◆ Shipping fee

Domestic shipping fee is 550 Japanese yen (tax included).
Free shipping fee will be applied when the cart total is 25,000 Japanese yen.

* Shipping fee for Hokkaido and Okinawa will be 1,100 yen.


International shipping is free regardless of the amount.

* Custom duties may be charged depending on the destination country.

◆ Credit card

We accept five types of cards: JCB, VISA, Master, AMEX and Diners.
Payment is available in a single installment only. If you would like to pay in installments or use revolving payment, please contact your card issuer.
The purchase amount will be charged on the settlement date set by your card issuer. Your card is charged when your order is shipped.
There is no handling fee for credit card payments.
The NOT CONVENTIONAL WEBSTORE supports "3-D Secure" (credit card identity authentication service).

◆ Paidy

Paidy is a service that allows you to easily make payments with just your email address and mobile phone number, without the hassle of pre-registration.
In addition, customers who are new to shopping on the Internet can use it with peace of mind, as they can make a lump sum payment for the following month at a nearby convenience store, bank, etc.
Click here for details.
あと払い(ペイディ)

◆ About delivering your order

We might need about 2 weeks to ship your order.
Please make sure if the home address is correct. We might need to cancel your order when the address is not correct.
In terms of pre-order, please check the product detail page as we provide the shipment date.
If you order items on sale and pre-order items at the same time, we ship all of them according to the pre-order items.
Please order separately from items on sale and pre-order items if you want to get the items on sale first.

◆ About international shipping

For international delivery, please enter your overseas address as the delivery address during checkout. "International Shipping (EMS)" will be shown as the shipping method according to your address.

*International delivery may take approximately one month. We ship orders in the order received.
*Customs duties may apply separately depending on the country.
*If there is an error in your address details your order will be cancelled, so please take care when entering your address.

◆ About failure to deliver

Should we be unable to deliver the goods to your specified delivery address, you will receive an absence notification from the delivery company.
Please rearrange the delivery date within the re-delivery available dates and receive your goods.
If we are unable to hear from you and rearrange delivery after we have made reasonable efforts to do so, then your goods will be returned to our office.

◆ When you do not receive your order

In case you do not receive your order after several days, please contact us as shown below.
If you provided the wrong address, your order will be returned to our office.
In that case, we will contact you and re-deliver with the payment for the merchandise on delivery.

<Contact Information>
WEB STORE FORM Please provide your order number when you contact us.

◆ About exchange and return

You may not be allowed to cancel your order under any circumstances. Also, we do not allow you to return the item.
In case you return and cancel your order without notice, we are unable to refund your order.
If we deliver the wrong items, or if the delivered items are found to be defective by us, we will exchange the items or give you a refund.
Please provide us the order number and the details within seven days you receive the items. In case, we will cover the shipping fee.

We refund the items (including tax) and shipping fee. Please note that you may need to cover other transaction fees. We cover the shipping fee when you return the items.
Please provide us the order number and the details within seven days you receive the items.

◆ About a cooling-off period

A cooling-off is offered for door-to-door sales.
Please note that the cooling-off is not going to be applied since our items is online shopping service and purchased by a customer.

◆ Order history

Please check your order history from "Order history".

◆ Editing your profile information (Japan only)

You are able to change your profile information from "MY PAGE".

◆ Unsubscribed (Japan only)

You can cancel your membership from "MY PAGE".

◆ About security

This site uses SSL encryption as a security measure.
Information you send to us, such as on the membership registration screen and the credit card number entry screen, is encrypted and managed securely.
Payment information is processed by Shopify's payment system, which is PCI DSS compliant. We never store your credit card number.

◆ About exchange rate

The exchange rate will be applied to customers who make payments from outside Japan or who are using cards issued overseas.
This exchange rate will incur the exchange conversion fee set by the payment service you are using and your credit card.
This fee is not charged from this site but is incurred by the credit card company you are using or the payment service (PayPal, etc.).
Therefore, the date and time rates will be applied at the time of purchase and the timing of the refund, and there may be a difference.
Please note that we are not responsible for the difference that occurs at the time of refund, etc., as it is caused by each payment service and credit card company.

* In many cases, the rate is set independently for each service and fluctuates daily.

◆ Other inquiries