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SHOPPING GUIDE

◆ Before you purchase (Japan only)

If you want to become a member (for free), please sign up from here.
Password is essential information for you. Please make as complicated a password as you can.

◆ Products selection

On a product detail page, please select color/size/quantity and click 「Add to cart」

◆ About gift wrapping

We, unfortunately, do not offer gift wrapping service on NOT CONVENTIONAL WEBSTORE at the moment. We apologize for the inconvenience.

* We offer a gift wrapping service only when you pick your order up at a store. We may offer gift wrapping service when you select shipping, so please contact us from the [Other inquiries] column if you want to get gift wrapping. We will let you know if we can deliver your order with gift wrapping later on.

◆ Sign-in

Please sign in before you order if you are our member. Please insert your E-mail address and your password.
You may skip sign-in and go to the next step if you have already been signed in.
If you are not a member, please sign up from here.

◆ About membership Card (Japan only)

After creating your user account, you will obtain the membership of our brand.
You can accumulate your purchase history in both online and offline shop with this membership and be qualified to obtain membership services.
You can check out your membership information from here.
For your purchase history please check here.

◆ About holding your items at a store (Japan only)

You may pick up your order if you selected the Pick-up in Store option on the online store.
Please follow the steps below.

  • Select [the Pick-up in Store] button from the product page.
  • Check the details of the page and go to [the confirmation page] to confirm your order.
  • 3. Go to [place an order through Pick-up in store] if there is nothing wrong with the content.

Once we confirm your order, we will issue a receipt number. Please check the number from here. We will send an email to you when the product is available for in-store pick up at the store you designed during the check-out process.
Please pick up the order once you received the email. Please show us your membership card at the store.
In case you do not receive a confirmation email, please contact us / call us.

* A person can order only one item with the same color/size.
* The pick-up in-store does not offer the same-day pick-up.
* You can select the day you pick up three days after you place an order.
* Depending on the stock status, it may take some time before your order is ready.
* Please note that holidays will be handled after the next business day.

◆ About product price and payment

Please pay the total retail price (including tax), shipping fee, and other commission fees.
You may make a payment with a credit card, later payment, bank transfer, and cash on delivery for domestic shipping.
You may make a payment with a credit card, Alipay, China Union Pay, Pay Pal for international shipping.

◆ Shipping fee

Domestic shipping fee is 550 Japanese yen (tax included).
Free shipping fee will be applied when the cart total is 25,000 Japanese yen.

* Shipping fee for Hokkaido and Okinawa will be 1,100 yen.


International shipping fee depends on shipping destination country. Please check the shipping fee in shopping cart.

* Custom duties may be charged depending on the destinaton country.

◆ Credit card

We accept 「JCB, VISA, Master, AMEX, Diners」.
You can select to pay in 「one, two, three, five, eight, ten, twelve, fifteen, eighteen, twenty installments」from CB, VISA, and Master card payment.
The purchase price will be drawn from your credit card company on the transaction date. Also, your credit card will be charged when the ordered item is shipped.
Transaction fees through credit card payment will be free.
NOT CONVENTIONAL WEBSTORE introduces 「3D secure」(credit card identity verification service).

◆ Paidy

Paidy is a service that allows you to easily make payments with just your email address and mobile phone number, without the hassle of pre-registration.
In addition, customers who are new to shopping on the Internet can use it with peace of mind, as they can make a lump sum payment for the following month at a nearby convenience store, bank, etc.
Click here for details.
あと払い(ペイディ)

◆ Bank transfer (Japan only)

We accept payment in advance if you select bank transfer. When transferring money, please enter your name and the order number.
The ordered item will be shipped after we confirm your payment.
If we do not confirm the payment within 5 days, please note that we will cancel the order.
Please cover the bank transfer fee by yourself.

<Account payable>
MUFG Bank, LTD.
Kamimaezu Branch (282)
Saving, Account number 0023142
カ)ウーム

◆ Cash on delivery (Japan only)

We will ship with Yu-pack cash on delivery if you prefer cash on delivery payment.
Please pay the total of the item price, tax, shipping fee, and cash on the delivery fee to the delivery person.
Cash on delivery: 450 yen

◆ International payment

Please select the payment method below if you are purchasing outside of Japan.

  • Credit card (JCB, VISA, Master, AMEX, Diners)
  • Alipay payment
  • China Union payment
  • Paypal payment

◆ How to buy for international customers

Please check here.

◆ About delivering your order

We might need about 2 weeks to ship your order.
Please make sure if the home address is correct. We might need to cancel your order when the address is not correct.
In terms of pre-order, please check the product detail page as we provide the shipment date.
If you order items on sale and pre-order items at the same time, we ship all of them according to the pre-order items.
Please order separately from items on sale and pre-order items if you want to get the items on sale first.

◆ Countries available for international shipping

We can ship internationally through our online store.

Korea, Taiwan, China, India, Indonesia,Singapore, Thailand, Cambodia, Sri Lanka,Nepal,Bangladesh, Vietnam, Hong Kong, Macau, Malaysia, Mongolia
Australia, New Caledonia,Fiji

Canada,Mexico, United States,Argentina, Uruguay,Ecuador,
El Salvador, Gadroop, Cuba,
Costa Rica, Colombia,Jamaica, Chile, Trinidad and Tobago, Panama, Paraguay,Barbados, French Guiana, Brazil, Venezuela,Peru, Honduras Martinique,
Saint Pierre and Miquelon

France, Italy, UK,Switzerland,Sweden, Czech
Republic,Denmark, Germany,Norway,Bulgaria,Belarus, Belgium, Poland,Portugal,Malta,Monaco,Latvia,Lithuania,Liechtenstein,
Luxembourg, Romania, Finland, Hungary,Slovenia,Spain, Jersey, San Marino, Croatia, Greece, Cyprus,
NorthMacedonia, Guernsey, Netherlands, Austria, Estonia, Andorra, Azerbaijan

Algeria, Uganda,Egypt, Ghana,
Cote d'Ivoire, Djibouti,Zimbabwe,Senegal, Tunisia, Togo,Nigeria, South Africa,Mauritius,Morocco,Rwanda,Reunion

◆ About international shipping

Please select 「EMS」for international shipping on the product page.

  * It might take about one month to process for international shipping.
  * Custom duty might be imposed according to the destination.
  * Please make sure if the home address is correct. We might need to cancel your order when the address is not correct.

◆ About failure to deliver

Should we be unable to deliver the goods to your specified delivery address, you will receive an absence notification from the delivery company.
Please rearrange the delivery date within the re-delivery available dates and receive your goods.
If we are unable to hear from you and rearrange delivery after we have made reasonable efforts to do so, then your goods will be returned to our office.

◆ When you do not receive your order

In case you do not receive your order after several days, please contact us as shown below.
If you provided the wrong address, your order will be returned to our office.
In that case, we will contact you and re-deliver with the payment for the merchandise on delivery.

<Contact Information>
E-mail: info@not-conventional.com
Please provide your order number when you contact us.

◆ About exchange and return

You may not be allowed to cancel your order under any circumstances. Also, we do not allow you to return the item.
In case you return and cancel your order without notice, we are unable to refund your order.
If we deliver the wrong items, or if the delivered items are found to be defective by us, we will exchange the items or give you a refund.
Please provide us the order number and the details within seven days you receive the items. In case, we will cover the shipping fee.

We refund the items (including tax) and shipping fee. Please note that you may need to cover other transaction fees. We cover the shipping fee when you return the items.
Please provide us the order number and the details within seven days you receive the items.

◆ About a cooling-off period

A cooling-off is offered for door-to-door sales.
Please note that the cooling-off is not going to be applied since our items is online shopping service and purchased by a customer.

◆ Purchase history

Please check the purchase history from here.

◆ Editing your profile information (Japan only)

You are able to change your profile information from here.

◆ Unsubscribed (Japan only)

You can cancel your membership from here.

◆ About security

We encode our website with 「SSL」to enhance security level.
Information sent by customers, such as the membership registration (free) screen and credit card number input screen, is encrypted and managed securely.
Regarding payment-related matters, we use the payment service provided by VeriTrans Inc. and manage it safely.

◆ About exchange rate

The exchange rate will be applied to customers who make payments from outside Japan or who are using cards issued overseas.
This exchange rate will incur the exchange conversion fee set by the payment service you are using and your credit card.
This fee is not charged from this site but is incurred by the credit card company you are using or the payment service (PayPal, etc.).
Therefore, the date and time rates will be applied at the time of purchase and the timing of the refund, and there may be a difference.
Please note that we are not responsible for the difference that occurs at the time of refund, etc., as it is caused by each payment service and credit card company.

* In many cases, the rate is set independently for each service and fluctuates daily.

◆ Other inquiries

You can contact us about WEBSTORE shown below.
E-mail: info@not-conventional.com

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