◆ Before you purchase (Japan only)
If you want to become a member (for free), please sign up from here.
Password is essential information for you. Please make as complicated a password as you can.
SHOPPING GUIDEJP / EN
◆ Products selection
On a product detail page, please select color/size/quantity and click 「Add to cart」
◆ About gift wrapping
We, unfortunately, do not offer gift wrapping service on NOT CONVENTIONAL WEBSTORE at the moment. We apologize for the inconvenience.
* We offer a gift wrapping service only when you pick your order up at a store. We may offer gift wrapping service when you select shipping, so please contact us from the [Other inquiries] column if you want to get gift wrapping. We will let you know if we can deliver your order with gift wrapping later on.
◆ Sign-in (Japan only)
Please sign in before you order if you are our member. Please insert your E-mail address and your password.
You may skip sign-in and go to the next step if you have already been signed in.
If you are not a member, please sign up from here.
◆ About membership Card (Japan only)
We will issue a membership card when you become a member. You can use the card as a reward card at a store. Please check it out from here.
◆ About holding your items at a store （Japan only）
You may pick up your order if you selected the Pick-up in Store option on the online store.
Please follow the steps below.
- Select [the Pick-up in Store] button from the product page.
- Check the details of the page and go to [the confirmation page] to confirm your order.
- 3. Go to [place an order through Pick-up in store] if there is nothing wrong with the content.
Once we confirm your order, we will issue a receipt number.
Please check the number from here.
We will send an email to you when the product is available for in-store pick up at the store you designed during the check-out process.
Please pick up the order once you received the email.
Please show us your membership card at the store.
In case you do not receive a confirmation email, please contact us / call us.
* A person can order only one item with the same color/size.
* The pick-up in-store does not offer the same-day pick-up.
* You can select the day you pick up three days after you place an order.
* Depending on the stock status, it may take some time before your order is ready.
* Please note that holidays will be handled after the next business day.
◆ About product price and payment
Please pay the total retail price (including tax), shipping fee, and other commission fees.
You may make a payment with a credit card, later payment, bank transfer, and cash on delivery for domestic shipping.
You may make a payment with a credit card, Alipay, China Union Pay, Pay Pal for international shipping.
◆ Shipping fee
The shipping fee is 550 yen (including tax).
The shipping fee will be free over 15,000 yen.
* Shipping fee for Hokkaido and Okinawa will be 1,100 yen.
International shipping is as follows.
1.0 kg 3,000 yen (including tax)
2.0 kg 4,500 yen (including tax)
3.0 kg 5,500 yen (including tax)
4.0 kg 6,500 yen (including tax)
4.1 kg 8,000 yen (including tax)
Please check here. if you select an international transfer service (JP forwarding).
◆ Credit card
We accept 「JCB, VISA, Master, AMEX, Diners」.
You can select to pay in 「one, two, three, five, eight, ten, twelve, fifteen, eighteen, twenty installments」from CB, VISA, and Master card payment.
The purchase price will be drawn from your credit card company on the transaction date. Also, your credit card will be charged when the ordered item is shipped.
Transaction fees through credit card payment will be free.
NOT CONVENTIONAL WEBSTORE introduces 「3D secure」(credit card identity verification service).
◆ ATODENE later payment (Convenience store, Post office, Bank) (Japan only)
This is the secure and easy later payment service from a convenience store, post office, and bank after the ordered item arrives.
Please make a payment within 14 days after the invoice is issued since the invoice will be shipped separately from the ordered item.
Transaction fee: 210 yen (including tax)
- ▼Please note
-
The later payment service is offered by Jacks・payment・solutions Co., Ltd.
This service is a secure and easy later payment service from a convenience store, post office, and bank after the ordered item is arrived.
Please make a payment within 14 days after the invoice is issued since the invoice will be shipped separately from the ordered item.
Transaction fee: 210 yen (including tax)
Usage limit: By 55,000 yen (including tax) on cumulative balance (including other stores)
You may apply the service after you click the above banner and confirm 「Precautions」「About handling of personal information」.
* You would not be allowed to apply for the service unless you confirm the content above.
* You are not allowed to utilize the services below.
- Poste Restante・Stopping of Shipping Company’s Office (Picking up at the sales office)
- Package forwarding
- Delivery at a convenience store
* Please note that we may contact you to confirm personal information.
◆ Bank transfer (Japan only)
We accept payment in advance if you select bank transfer. When transferring money, please enter your name and the order number.
The ordered item will be shipped after we confirm your payment.
If we do not confirm the payment within 5 days, please note that we will cancel the order.
Please cover the bank transfer fee by yourself.
<Account payable>
MUFG Bank, LTD.
Kamimaezu Branch (282)
Saving, Account number 0023142
カ）ウーム
◆ Cash on delivery (Japan only)
We will ship with Yu-pack cash on delivery if you prefer cash on delivery payment.
Please pay the total of the item price, tax, shipping fee, and cash on the delivery fee to the delivery person.
Cash on delivery: 450 yen
◆ International payment
Please select the payment method below if you are purchasing outside of Japan.
- Credit card (JCB, VISA, Master, AMEX, Diners)
- Alipay payment
- China Union payment
- Paypal payment
◆ How to buy for international customers
Please check here.
◆ About delivering your order
We might need about 2 weeks to ship your order.
Please make sure if the home address is correct. We might need to cancel your order when the address is not correct.
In terms of pre-order, please check the product detail page as we provide the shipment date.
If you order items on sale and pre-order items at the same time, we ship all of them according to the pre-order items.
Please order separately from items on sale and pre-order items if you want to get the items on sale first.
◆ About international shipping
Please select 「EMS」or 「JP forwarding」for international shipping on the product page.
* You need to sign up for a membership first if you select JP forwarding.
It might take about one month to process for international shipping.
Custom duty might be imposed according to the destination.
Please make sure if the home address is correct. We might need to cancel your order when the address is not correct.
* Please provide the international address on 「inquiry column」since there is not form on the information page.
◆ About failure to deliver
Should we be unable to deliver the goods to your specified delivery address, you will receive an absence notification from the delivery company.
Please rearrange the delivery date within the re-delivery available dates and receive your goods.
If we are unable to hear from you and rearrange delivery after we have made reasonable efforts to do so, then your goods will be returned to our office.
◆ When you do not receive your order
In case you do not receive your order after several days, please contact us as shown below.
If you provided the wrong address, your order will be returned to our office.
In that case, we will contact you and re-deliver with the payment for the merchandise on delivery.
<Contact Information>
E-mail: info@not-conventional.com
Please provide your order number when you contact us.
◆ About exchange and return
You may not be allowed to cancel your order under any circumstances. Also, we do not allow you to return the item.
In case you return and cancel your order without notice, we are unable to refund your order.
If we deliver the wrong items, or if the delivered items are found to be defective by us, we will exchange the items or give you a refund.
Please provide us the order number and the details within seven days you receive the items. In case, we will cover the shipping fee.
We refund the items (including tax) and shipping fee. Please note that you may need to cover other transaction fees. We cover the shipping fee when you return the items.
Please provide us the order number and the details within seven days you receive the items.
◆ About a cooling-off period
A cooling-off is offered for door-to-door sales.
Please note that the cooling-off is not going to be applied since our items is online shopping service and purchased by a customer.
◆ Purchase history
Please check the purchase history from here.
◆ Editing your profile information (Japan only)
You are able to change your profile information from here.
◆ Unsubscribed (Japan only)
You can cancel your membership from here.
◆ About security
We encode our website with 「SSL」to enhance security level.
Information sent by customers, such as the membership registration (free) screen and credit card number input screen, is encrypted and managed securely.
Regarding payment-related matters, we use the payment service provided by VeriTrans Inc. and manage it safely.
◆ About exchange rate
The exchange rate will be applied to customers who make payments from outside Japan or who are using cards issued overseas.
This exchange rate will incur the exchange conversion fee set by the payment service you are using and your credit card.
This fee is not charged from this site but is incurred by the credit card company you are using or the payment service (PayPal, etc.).
Therefore, the date and time rates will be applied at the time of purchase and the timing of the refund, and there may be a difference.
Please note that we are not responsible for the difference that occurs at the time of refund, etc., as it is caused by each payment service and credit card company.
* In many cases, the rate is set independently for each service and fluctuates daily.
◆ Other inquiries
You can contact us about WEBSTORE shown below.
E-mail: info@not-conventional.com
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