◆　Shipping

・Orders are shipped within 2–4 business days. (Excluding weekends and holidays)
・Delivery takes approximately 7–10 days after dispatch from Japan.
・International shipping is available to: Asia, Europe, North America, South America, Oceania, and Africa.

◆　International Shipping

For international orders, please select "International Shipping (EMS)" as the shipping method on the product page.

* Please note that international delivery may take up to one month.
* Customs duties may apply depending on the destination country.
* Orders with incomplete address information may be canceled.

◆　How to Order from Overseas

For details, please refer to this page.

◆　Shipping Fees

• Asia: ¥3,000–¥4,000
• Europe, North America, South America, Oceania, Africa: ¥5,000

* Shipping fees vary depending on your region. Please confirm in the shopping cart.
* Customs duties may apply depending on your country’s regulations.

◆　Countries available for international shipping

We can ship internationally through our online store.
•
Korea, Taiwan, China, India, Indonesia,Singapore, Thailand, Cambodia, Sri Lanka,Nepal,Bangladesh, Vietnam, Hong Kong, Macau, Malaysia, Mongolia
Australia, New Caledonia,Fiji

Canada,Mexico, United States,Argentina, Uruguay,Ecuador,
El Salvador, Gadroop, Cuba,
Costa Rica, Colombia,Jamaica, Chile, Trinidad and Tobago, Panama, Paraguay,Barbados, French Guiana, Brazil, Venezuela,Peru, Honduras Martinique,
Saint Pierre and Miquelon

France, Italy, UK,Switzerland,Sweden, Czech
Republic,Denmark, Germany,Norway,Bulgaria,Belarus, Belgium, Poland,Portugal,Malta,Monaco,Latvia,Lithuania,Liechtenstein,
Luxembourg, Romania, Finland, Hungary,Slovenia,Spain, Jersey, San Marino, Croatia, Greece, Cyprus,
NorthMacedonia, Guernsey, Netherlands, Austria, Estonia, Andorra, Azerbaijan

Algeria, Uganda,Egypt, Ghana,
Cote d'Ivoire, Djibouti,Zimbabwe,Senegal, Tunisia, Togo,Nigeria, South Africa,Mauritius,Morocco,Rwanda,Reunion

◆　Important Notes Before Purchase

・We do not accept changes, cancellations, or returns after an order has been placed, unless the product is defective.
・Product colors and specifications may appear different depending on your device or monitor settings.

◆　Pre-Order Items

・Delivery times for pre-order items may vary by 2–3 weeks.
・If you order pre-order items together with in-stock items, your order will be shipped once all items are available.
* If you wish to ship items separately, please place separate orders.

◆　Pricing and Payment

The total amount payable includes the listed product price (including tax), shipping fees, and any applicable handling charges.
Available payment methods for international orders: Credit Card, Alipay, UnionPay, PayPal.

◆　Credit Cards

Accepted cards: JCB, VISA, MasterCard, AMEX, Diners.
Payment options: Lump sum or 2–20 installments (AMEX: lump sum only).
Charges will be made at the time of shipment. No handling fees apply.
We support "3D Secure" authentication for safe transactions.

◆　Delivery Time

Products are usually shipped within 2 weeks.
Orders may be canceled if the address information is incomplete.
For pre-order items, please check the estimated shipping schedule on the product page.

◆　If You Are Not Home at Delivery

If you miss the delivery, a notice will be left. Please schedule a redelivery within the designated time frame.
If no action is taken, or if there is an address error, the package will be returned to us.

◆　If Your Package Does Not Arrive

If your package has not arrived after the expected timeframe, please contact us at:
info@not-conventional.com
Please include your order number for a quicker response.

◆　Exchanges and Returns

・We do not accept cancellations or returns due to customer preferences.
・In case of product defects or incorrect deliveries, please contact us within 7 days after delivery.
We will either arrange an exchange or issue a refund.

◆　Cooling-Off Policy

The cooling-off policy does not apply as this is an e-commerce service where customers initiate purchases online.

◆　Membership Registration

To register as a member, please click here.
Please set a password that is difficult for others to guess.

◆　Login

Registered members, please log in to proceed with your purchase.
New customers can register here.

◆　Membership Card

You can check your cumulative purchase amount via your Membership Card.
Purchase history is available here.

◆　Gift Wrapping

Gift wrapping is currently not available for online orders.

◆　About Exchange Rates

If you make a payment from outside Japan or use an international card, exchange rates set by your card company or payment service will apply.
Please note that additional currency conversion fees may also apply.
Refund amounts may differ slightly due to daily rate fluctuations.
These fees are charged by your payment provider, not by our store.

* Exchange rates are subject to daily changes depending on your card provider or payment platform.

◆　Contact

For inquiries regarding our web store, please contact:
info@not-conventional.com